Insurance Johnnie's takes the hassle out of auto insurance claims Johnnie's Body Shop has relationships with all major insurance companies and is a direct repair facilities for several companies. This means Johnnie's will work with your insurance company to estimate the damage, handle your claim, and negotiating with the insurance provider to ensure your vehicle is repaired properly. All you need is your insurance claim number and Johnnie's will handle the rest . Let our trained team of experts get you back on the road again, safely and efficiently. Direct Repair Facility Experienced Working with Insurance Companies Speed up your repair process Get answers to your insurance questions quickly Frequently Asked Questions To whom do I report my accident? Your insurance company or agent will collect the information regarding the claim and set up a claim file for you. He or she will provide you with a claim number to reference your file by and inform you how much your deductible is. Once your claim file is set up, Johnnie's Body Shop will work directly with your insurance agent ensuring your claim is handled efficiently and that the process is seamless.

Know Your Rights Contact the California Department of insurance with your questions 1-800-927-HELP (4357) 8:00 a.m. to 5:00 p.m. M-F

Do I need to obtain more than one estimate?
In most cases, no. If insured, you are only responsible for your deductible. All quality collision repair shops have pre-determined prices with the insurance companies. The most important thing is for you to get your vehicle repaired.

Will Johnnie's Body Shop contact my insurance company regarding my claim?
Johnnie's Body Shop will handle processing the claim and communicating with the claims office for you. Since we are electronically linked to your insurance company's computer system we are able to send the estimate directly to their claims office. Your insurance company will review our estimate and a written approval will be E-mailed to us usually within 48 hours. This will allow us to begin repairs on your vehicle, with your consent, as soon as we receive approval.

What if additional damage is found on my vehicle after repairs have begun?
Johnnie's Body Shop works directly with your insurance company to process your claim. A claims office re-inspector provides hands on claims management by visiting our facilities once a week to resolve any questions or decisions that we need their input on. If additional damage is found on your vehicle, Johnnie's Body Shop will bill these costs directly to your insurance company ensuring that you are never put in a situation where you owe more than your deductible.

Will I need a check from my insurance company when I pick up my vehicle?
A check for the amount of your deductible will be all that is needed to pick up your repaired vehicle. A Direction to Pay will be signed allowing Johnnie's Body Shop to bill your insurance company directly for the portion of the repair bill that they are responsible for. Payment will then be sent directly to us. This situation is similar to your health insurance, where you pay your co-pay or deductible and the doctor bills the insurance company directly for the remainder of the invoice.

I have been hit by another party; and their insurance company has accepted responsibility for the damage to my vehicle do I need to have a check before I can schedule repairs?
After you set up the claim with your insurance company, all you need to do is provide Johnnie's Body Shop with your claim number. We will obtain approval to repair your vehicle and the check for the repairs will be sent directly to Johnnie's Body Shop when repairs are completed. All you will have to do is sign a Direction to Pay form authorizing payment for the completed repairs.

Will I receive a warranty?
Johnnie's Body Shop gives a Lifetime Warranty on your repairs. We stand behind this warranty so please contact us directly with any warranty issues and we will resolve them. We are focus on earning your trust as a quality business to whom you want to refer your friends and family. This motivates us to do everything possible to ensure your expectations are exceeded.

What insurance do you accept?
21st Century, Allied, Allstate Insurance, American Intern, Auto Club Nor Cal, AAA, CSAA, Auto Club So Cal, Bristol West, Civil Service, Esurance, Farmers Insurance Group, GEICO, GMAC Insurance, Great American, Hartford, Infinity, Mercury MCC, Nationwide, Pennsylvania General, Progressive Insurance Group, Royal & Sun Alliance, SAFECO, State Farm, Uniguard, Unitrin, USAA Group. Call to see if your insurance company is on our list.